Immigration
Summary
Effective from 24 October 2024, first time Irish Residence Permit appointments can now be made via a newly introduced customer focused Digital Contact Centre (DCC). This will facilitate a more interactive and transparent application process for users of the system and free up time for caseworkers to focus on processing applications resulting in a more efficient system.
The detail
The Irish Minister for Justice has announced the introduction of the new Digital Contact Centre (DCC), a new immigration self-service portal that replaces the previous telephone call centre helpline. Customers can now make and amend first time Irish Residence Permit appointments through the DCC as well as obtain updates on the status of their applications.
While this first phase of the DCC is focused on first-time Irish Residence Permit applications, the system will be further expanded in time to facilitate further interaction and status enquiries on other immigration related applications including visas, citizenship and domestic residence permissions.
The introduction of the DCC is part of a wider initiative by the Department of Justice to modernise and streamline the immigration function within the Department with further digitisation expected to come onstream over the next while.
How we can support
While this is a positive development that should help to streamline and improve the registration process for applicants, we know that any changes to the immigration system, particularly those with an immediate impact, can be challenging for both employers and employees alike. Vialto Partners are happy to guide you through these changes and discuss any queries you might have.
Contact us
For a deeper discussion on the above, please reach out to your Vialto Partners point of contact, or alternatively:
Aoife Kilmurray
Director
Lindsay Tester
Senior Manager
Fergus English
Manager
Further information on Vialto Partners can be found here: www.vialtopartners.com
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