AI at Vialto
How we use artificial intelligence—and how we govern it
How we use AI at Vialto
Global work is complex. Our clients and the individuals they move across borders rely on Vialto for timely advice, delivered with professional judgment and accountability. AI (artificial intelligence) is becoming a meaningful part of how we deliver that—but only within a framework of professional judgment, human oversight, and clear accountability.
This page explains what we use AI for, how we govern it, and what our clients and their people can expect when AI is part of how we work.
How we use AI technologies
At Vialto, we may use artificial intelligence technology—including large language models (LLMs), machine learning (ML), and generative AI (collectively, “AI technologies”) for the following purposes:
- To improve and enhance our services, tools, and offerings for clients
- To support the delivery of services to clients and the individuals we serve, subject to appropriate human oversight and review
- To provide insights and intelligence to support client decision-making
- For content generation in our marketing and communications
- For Vialto product development and research
- To support the delivery of administrative and business support tasks
AI is a tool that supports our work. It is not a substitute for the professional expertise and judgment of our people.
Our six principles for AI use
Vialto’s use of AI technologies is governed by the following principles, which apply across our services, products, and internal operations.
Human oversight
AI technologies are not used to make decisions about clients or the individuals we serve without appropriate human involvement. Our professionals review, validate, and remain responsible for all AI-assisted outputs. Decisions involving the delivery of our services are made or reviewed by qualified people and are not delegated to AI systems acting alone. Human review is intended to assess the appropriateness of AI-generated outputs and to support fair, responsible, and reliable use of AI technologies.
Responsible and accountable use
Vialto’s AI use is supported by a formal governance framework that establishes oversight, accountability, and risk management requirements for AI technologies.
Data protection and client confidentiality
Where personal data is processed using AI technologies, Vialto uses enterprise-licensed instances and engages providers under appropriate contractual, security, and data protection safeguards that support our data protection obligations. Personal data is not used to train external AI models.
Transparency
We are committed to transparency regarding our use of AI technologies. Where AI is used in the delivery of our services, appropriate human review and oversight remain in place.
Compliance
AI use at Vialto is designed to comply with applicable laws and regulations, including data protection laws, AI-related regulations such as the EU AI Act, and relevant professional conduct obligations across the jurisdictions in which we operate. Our approach is also informed by recognized AI governance, risk management, and information security frameworks.
Continuous improvement
AI technology is evolving rapidly. Our governance framework is reviewed regularly to ensure our approach keeps pace with technological change, regulatory developments, and the expectations of our clients and the individuals we serve.
Our governance framework
Vialto’s approach to AI governance is led by the AI Council, chaired by the chief legal officer and comprising specific members of Vialto’s executive leadership team. The AI Council is supported by the AI Governance SteerCo, which evaluates AI systems from a strategic, technical, legal, privacy, and security standpoint before formal recommendation to the AI Council. AI technologies are deployed and managed within Vialto’s information security management system, which is certified to ISO/IEC 27001. Our approach is designed to promote transparency, fairness, accountability, privacy and security, reliability, and responsible human oversight throughout the AI lifecycle.
Our framework includes
An AI policy approved by the AI Council (and endorsed by the Audit and Risk Committee), setting standards for all AI use across Vialto globally.
A risk-based AI tool tiering and approval process that evaluates AI tools based on factors such as data protection, security, and intended use, with approved enterprise tools serving as the primary tools for business and client activities.
Security and privacy due diligence for AI tools and providers, including consideration of data handling, confidentiality, and information security requirements.
Mandatory human-review requirements for AI-assisted outputs in professional and client-facing contexts.
Risk-based assessments of AI use cases, including consideration of privacy, security, legal, and regulatory requirements.
Management of AI-related incidents through Vialto’s established security and incident response processes.
Clear escalation paths for high-risk AI use scenarios, including any use involving personal data, privileged information, or regulated activities.
Guidance and acceptable use documentation for all Vialto professionals, covering AI tool guardrails, data sensitivity, client restrictions, and incident reporting, updated as technology and regulation evolve.
What this means for our clients and their people
When you work with Vialto, you can expect:
- Your personal data will be handled in accordance with our Privacy Notice (available at vialto.com/legal) and applicable data protection laws. We do not use your data to train external AI models.
- Professionals, not AI systems, will be accountable for the advice, analysis, and filings we provide on your behalf.
- AI may support quality, consistency, and productivity, but human expertise and professional responsibility remain central to everything we deliver.
If you have questions about how AI is used in a specific service or product, please ask your Vialto relationship team.
Contact
For questions about how Vialto uses AI technologies, please reach out to your Vialto relationship team.